Premium – How to Turn Auto-Renew On/Off

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  • 2 years ago
  • Updated

Anne, of Gilbert, Ariz., thought she didn’t have to worry about an auto-renewal since she got a new debit card from her bank and didn’t update  her McAfee account to show the new card number. She figured when McAfee tried to charge her for another year, they would hit a brick road. She was wrong.Premium

“I received an email stating that my debit card had been charged $103 for auto renewal,” Anne wrote. “I called and had the charges reversed and cancelled McAfee online. When I asked how they had my new debit card number the customer service rep told me that they had a deal with the bank to send updated card info. Is this sharing of credit card info actually legal and if so then it is definitely not an ethical business practice.”

If you would like to turn auto-renewal on or off at any time, please see below. Premium

To turn auto-renew on:

  1. Log in to your Premium account.
  2. In the upper right-hand corner click on your Premium user ID.
  3. From the drop-down menu, select Account settings, and your account information will appear on a new page.
  4. Under Plan Details, select Enable Auto-Renew. Your membership will now set to auto-renew and you will charged again at the end of this billing cycle.

To turn auto-renew off:

  1. Log in to your Premium account.
  2. In the upper right-hand corner click on your Premium user ID.
  3. From the drop-down menu, select Account Settings, and your account information will appear on a new page.
  4. Under Plan Details, select Cancel Subscription to turn off auto-renew.
  5. A new window will appear to ask about the reason for cancelling; please let us know so we can learn and improve. Then, click Cancel Subscription to confirm you want to turn off auto-renew. 

Note: These steps will not immediately close your account. Your account will stay active and you will continue to have access to your Premium benefits until your expiration date.

If you do not see Premium in your user ID, then you are signed in to a Basic (free) account. If you are unable to turn auto-renew off, or on, or would like us to take care of it for you, please contact us and we will happy to help.

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